Refund policy
Returns & Exchanges Policy
No Returns
All sales are final. We do not accept returns or issue refunds for items due to incorrect sizing, change of mind, or personal preference.
Exchanges
We accept exchanges within 7 days of delivery.
To be eligible for an exchange, your item must:
- Be unworn, unused, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by your order confirmation or proof of purchase.
To request an exchange, please email koldrapparel@gmail.com with your order number and the item you would like to exchange.
If your exchange is approved, we will provide instructions on how and where to send your item. Items returned without first contacting us will not be accepted.
Customers are responsible for return shipping costs unless the item received was incorrect or defective. Replacement items will be shipped once the original item has been received and inspected.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at koldrapparel@gmail.com so we can review the issue and make it right.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items that have been worn, washed, altered, or damaged after delivery
European Union Orders
If your order is shipped to the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel or return certain orders within 14 days where required by law.
If you have any questions regarding our Exchange Policy, please contact us at koldrapparel@gmail.com.
